Patient Experience

Home / Patient Experience

Wonderful experience!

Your Woundtech provider has been taking care of my dad and has been compassionate, consistent, and the only healthcare professional who’s come out here who follows through with what she says; she’s always on time and helpful.  This seems to be rare these days and we just wanted to let you know what a great employee you have.

Patient Caregiver

Wonderful experience!

I just wanted to let you know that (patient) looked really good. He was here with all smiles, and his spirit was really inspiring. I had visited him before our NP saw him, and he told me how happy he was with Woundtech. He was so pleased with how your Woundtech provider treated him and how very professional he was in taking care of him. He couldn’t praise your organization enough. Please tell your team thank you for your help and for always being around for me when I need you.

Patient PCP

Wonderful experience!

A patient switched insurance and was afraid to lose her wound care. Our Market Directors and Client Success Managers sprung into action and were able to make sure she could still be treated. The patient’s daughter expressed her sincere thanks, saying, A weight has been lifted off my shoulders! I want to thank you all for your excellent service and care during this time. You have been the best company out of many I have worked with during this process since September, and you far outshine the rest. Please let your bosses know of these kudos!

Patient Caregiver

Wonderful experience!

On Friday, we had a patient we needed care for, and I personally called to see if we could get them in. The Woundtech team went above and beyond to get to the patient and to schedule care. Very communicative and kept me updated along the process. From the Medical Director to the wound care provider, everyone was involved and working towards the same goal. We are so happy to be working with Woundtech!

Patient PCP

Patient-Centered Care with Woundtech

At Woundtech, you’re at the center of everything we do. Our Care Delivery Team is here to guide you through your healing journey. We are contracted with most insurance health plans and our team of wound care experts will collaborate with your Primary Care Physician (PCP) to deliver treatment tailored to your specific needs—directly to your residence.

Patient Experience

Delivering a Positive Patient Experience and Wound Healing

Wounds are medically complex, painful, and can significantly reduce our patients’ quality of life. We are committed to healing your wounds, offering pain relief, and helping you return to the activities you love.

Faster Healing

Our providers use advanced wound care solutions and proven methods to speed up your healing process.



Personalized Treatment Plans
Your care plan is designed specifically for you, tailored to your specific needs, wound type and medical conditions, so you can experience the best possible outcome.


Collaborative Care Delivery Team
Our care team is made up of different healthcare professionals who work together. By combining their skills, we provide well-coordinated care to ensure you get the most effective treatment.
Reduced Complications
We focus on preventing problems by using advanced treatment techniques. This lowers your chances of developing or deteriorating infections, hospital visits, and the need for surgical intervention.
Long-Term Healing Success
We have healed wounds that others have given up on. You will learn how to handle your wound during the course of care, and how to prevent and identify new wounds and seek help before they become complex.
Mobile Care

By delivering care to you, wherever you reside, we can begin treatment right away and ensure that you can receive as many visits a week that you need for maximum benefit.

Your Patient Care Journey

1

Referral
Your PCP or a case manager from a skilled nursing facility, hospital or home health agency (or other healthcare provider) will contact Woundtech with a referral for your care. Within 24 hours, we’ll contact you to confirm receipt and initiate the next steps.

2

Assessment
Our Patient Care Navigator will reach out to you to schedule your initial assessment and first few visits, and update you on the status of any authorization received or needed from your insurance company. They will also answer any questions you may have about the treatment or scheduling process, serving as your primary point of contact for your scheduling needs.

3

Start of Care
The first visit, called the Start of Care (SOC), typically lasts 45 minutes to an hour. During this appointment, your provider will comprehensively assess your medical history, details of the wound requiring treatment, past wound treatment experiences, and any ongoing challenges with daily activities or other factors that may impact your care. If you have a caregiver, it is often helpful for them to be present if possible. It allows our provider to understand their role and how they can best support you throughout your healing journey.

4

Continued Care
Continuing visits - the number of visits will depend on your wound's specific treatment plan and in line with your needs and preferences. As your healing progresses, the frequency of visits and the care pathway will likely change.

5

Communication
If you have questions or concerns about your wound or your wound care treatment plan in between provider visits, you can simply reach out to your Patient Care Navigator, who will help you connect with your provider or any other member of your care team who can be of assistance.

6

Support
In rare cases, a wound may be diagnosed as being in a chronic inflammatory state, requiring extended care. When this happens, Woundtech may offer you the option to join our specialized long-term care pathway. This decision is made in consultation with your doctor, other healthcare providers, and your insurance company to ensure comprehensive and continued support.

7

Discharge
Once your wound has significantly healed, your provider will begin preparing for your discharge. They will work with you to plan a discharge date and ensure you have the necessary support for ongoing care, such as home health visits. Your Primary Care Physician (PCP) will also be notified of your discharge date. This is a milestone and we look forward to celebrating this day with you!​

Wounds We Treat

Woundtech specializes in treating nearly all types of complex wounds. If you’re unsure whether your wound qualifies, your physician can send a referral, and we’ll evaluate your condition for treatment. Common wounds we treat include:

  • Acute skin injury

  • Burns (case by case)

  • Stage 2, 3, 4 or unstageable pressure injuries

  • Trauma wounds

  • Venous or arterial ulcers

  • Diabetic/neuropathy ulcers

  • Wounds requiring debridement

  • Cellulitis with open lesions

  • Wounds requiring NPWT/wound vac
    (evaluate, initiate, and oversee )

  • Pressure injuries: Stage 2 (with education on prevention and progression), Stage 3, Stage 4, or unstageable

  • Surgical and traumatic wounds

  • Non-healing wounds

  • Pyoderma Gangrenosum

  • Full and Partial Thickness Wounds

  • Open Surgical Wounds

  • Hidradenitis Suppurativa

  • Type II Skin Tears or Greater: With 25% partial tissue loss or more

OUTCOMESOUTCOMES